Privacy Policy

1. Overview

At Zebra North, we're committed to protecting your privacy. This policy outlines how we handle your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

By using our services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please discontinue use of our services.

2. What Data We Collect

2.1 Information You Provide

We collect information you voluntarily provide to us, including:

• Contact information (name, email address, phone number, business address)
• Account credentials (username, password)
• Business information (company name, industry, size)
• Marketing preferences and goals
• Payment information (processed securely through our payment providers)
• Communications you send to us (including support requests and feedback)

2.2 Automatically Collected Information

When you interact with our services, we automatically collect:

• Usage data (pages visited, features used, time spent)
• Device information (type of device, operating system, browser)
• IP address and approximate location (country, region)
• Referral source (how you found us)
• Performance data and error reports

2.3 Cookies and Similar Technologies

We use cookies, pixels, and similar technologies to enhance your experience and collect data about your usage patterns. For more details, please see our Cookie Policy.

3. How We Use Your Data

We use your personal data for the following purposes:

3.1 To Provide Our Services

• Set up and maintain your account
• Deliver the services you've requested
• Process payments and prevent fraudulent transactions
• Provide customer support and respond to inquiries
• Personalize your experience with our platform

3.2 To Improve Our Services

• Analyze usage patterns and trends
• Monitor and improve performance and reliability
• Develop new features and functionality
• Conduct research and testing

3.3 For Communication and Marketing

• Send important updates about our services
• Provide technical notices and security alerts
• Send marketing communications (with your consent)
• Respond to your requests or questions

We will only send you marketing communications if you have opted in to receive them. You can opt out at any time by clicking the unsubscribe link in our emails or contacting us.

4. Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Contract: Processing necessary for the performance of our contract with you
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services
• Consent: Processing based on your specific consent, such as for marketing communications
• Legal Obligation: Processing necessary to comply with legal requirements

5. How We Share Your Data

We may share your personal data with the following categories of recipients:

• Service Providers: Companies that help us deliver our services (e.g., hosting providers, payment processors, email service providers)
• Analytics Providers: Services like Google Analytics that help us understand how users interact with our platform
• Business Partners: Trusted partners who help us provide specific features or functionalities
• Legal Authorities: When required by law, court order, or governmental regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication procedures
• Staff training on data protection
• Data minimization practices

While we take appropriate measures to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, and the purposes for which we process the data.

In some circumstances, we may anonymize your personal data so that it can no longer be associated with you, in which case we may use such information without further notice to you.

8. Your Rights

Under GDPR and other applicable privacy laws, you have certain rights regarding your personal data:

• Right to Access: Request access to your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data under certain circumstances
• Right to Restrict Processing: Request restriction of processing in certain scenarios
• Right to Data Portability: Request transfer of your data in a structured format
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us here and select the appropriate request type. We will respond to your request within 30 days.

9. International Data Transfers

Your personal data may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from your country's laws.

Whenever we transfer your personal data internationally, we ensure a similar degree of protection by implementing appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission.

10. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions or requests related to this policy, please contact us here and select the appropriate request type. We will respond as required by applicable law.

Address: Zebra North Ltd., 123 Marketing Street, London, UK, W1A 1AA